Order Confirmed
Your order details are recorded and a confirmation is sent to the email used at checkout.
Support made simple
Good care starts here.
Clear answers for orders, setup, maintenance, returns, and everyday use—so your PetLink products keep working smoothly for you and your pet.
Here whenever you need us PetLink customer care is available 24 hours a day, seven days a week.
Choose a topic
Find the right answer faster.
Start with the area that best matches your question. Every link moves directly to the relevant guidance on this page.
Orders & Delivery
Understand confirmation, processing, shipping updates, and delivery timing.
First-Time Setup
Prepare, connect, test, and introduce a new product to your pet comfortably.
Product Support
Browse guidance for feeding, tracking, monitoring, training, safety, and hygiene.
Care & Maintenance
Simple routines for cleaning, charging, safe storage, and dependable performance.
Returns & Exchanges
Review the 30-day return path and prepare the details needed for a smooth request.
Common Questions
Quick answers about shipping, compatibility, app access, subscriptions, and more.
Regular care helps smart pet products stay clean, comfortable, and ready for everyday use.Everyday product care
Small routines. Better performance.
A few consistent habits can improve reliability and help protect the parts your pet interacts with most.
- 01 Clean food and water contact parts regularly. Follow the product instructions and allow every washable piece to dry fully before reassembly.
- 02 Check power, batteries, and charging points. Keep connectors dry and inspect cables before reconnecting the product.
- 03 Review fit and placement. Collars, gates, restraints, and wearable devices should remain secure without restricting comfortable movement.
- 04 Test alerts and schedules after changes. Confirm settings whenever Wi-Fi, batteries, time zones, app permissions, or product placement changes.
Orders and delivery
From checkout to your doorstep.
Standard delivery is typically 3–5 business days. Timing begins after order processing and may vary during high-volume periods.
Preparing
The order is checked, prepared, and packaged before being transferred for delivery.
In Transit
Shipping updates become available after the carrier scans and accepts the package.
Delivered
Review the delivery area, household entrances, mailroom, and any carrier notes.
If a tracking update pauses briefly, allow the carrier additional time to complete the next scan. Keep your order number and checkout email available if assistance is needed.
First-time setup
Set it up with confidence.
Prepare the product before introducing it to your pet. A calm, gradual setup creates a more comfortable first experience.
Inspect and prepare
Remove all packaging, identify each included part, and review the product-specific instructions before adding food, water, batteries, or accessories.
Connect and configure
Charge or power the product, install the relevant app when required, enable necessary permissions, and complete any Wi-Fi or pairing steps close to your router.
Test before daily use
Run one complete manual test. Confirm schedules, sensors, locks, alerts, fit, and movement before allowing unsupervised use.
Introduce it gradually
Place the product in a familiar area and allow your pet to investigate at a comfortable pace. Use praise and supervision during early sessions.
Product support map
Help across the PetLink range.
Use the category groups below to identify the settings, parts, or safety checks most relevant to your product.
Connected care should support natural routines without getting in the way of comfort.
Feeding, Hydration & Hygiene
- Automatic Pet Feeders
- Smart Treat Dispensers
- Smart Pet Water Fountains
- Automatic Litter Boxes
- Smart Pet Doors
- Smart Grooming & Cleaning Devices
Tracking, Monitoring & Identification
- GPS Pet Trackers
- Bluetooth Pet Finders
- Smart Collars & Wearable Devices
- Pet Cameras & Home Monitors
- Health & Activity Monitors
- Smart ID Tags & Microchip Scanners
Training, Containment & Safety
- Wireless & GPS Pet Fences
- Training Collars & Recall Devices
- Bark Control & Behavior Devices
- Pet Safety Lights & Visibility Gear
- Home Safety Gates & Barriers
- Travel Safety & Vehicle Restraints
Before troubleshooting, try a clean restart.
Turn the product off, disconnect power when safe, wait approximately 30 seconds, and reconnect it. Confirm the battery level, cable connection, app permissions, network status, and product placement before testing again.
Returns and exchanges
A clear 30-day path.
PetLink provides free returns and exchanges within 30 days. Keep the product, included parts, and order information together while your request is reviewed.
Order details Keep the order number and checkout email ready.
Included parts Collect accessories, cables, manuals, and packaging.
Product condition Clean the item and describe any issue clearly.
Helpful evidence Photos or a short video may speed up review.
Prepare your information
Gather the order number, product name, delivery date, and a concise description of the reason for the request.
Request return assistance
Share your details with the support team. Wait for the return instructions before sending the product.
Pack and send safely
Follow the provided instructions, protect every component, and retain the shipment receipt until the request is completed.
Quick answers
Frequently asked questions.
The essentials about delivery, compatibility, connectivity, recurring costs, care, and warranty-related assistance.
How long does standard delivery take?
Standard delivery is typically 3–5 business days after processing. Carrier schedules, holidays, severe weather, and unusually high order volume may affect the final delivery date.
Is shipping free on every PetLink product?
Yes. Free shipping is included with all PetLink products unless a different arrangement is clearly stated before checkout.
How do I know whether a product fits my pet?
Review the product dimensions, weight range, sizing information, and intended use before ordering. Measure your pet or installation area carefully and allow space for comfortable movement.
What should I do if an app cannot find my device?
Confirm that the product is powered, Bluetooth and location permissions are enabled, and your phone is close to the device. For Wi-Fi products, use the network type stated in the product instructions and temporarily move closer to the router during pairing.
Do smart pet products require a subscription?
Some GPS, cellular, cloud-storage, or monitoring features may require a separate service plan. Any recurring service requirement should be reviewed on the individual product page before purchase.
Can a smart feeder or fountain be left unattended?
Complete several supervised tests first. Confirm power, schedules, portion delivery, water flow, cleaning, and your pet’s comfort. Maintain an appropriate backup plan for essential food and water needs.
How should I clean electronic pet products?
Disconnect power before cleaning when safe. Wash only parts identified as removable or washable, keep electronic housings and connectors dry, avoid harsh chemicals, and allow every part to dry fully before reassembly.
What information helps resolve a product issue?
Provide your order number, product name, a clear description of the issue, the steps already attempted, and any indicator lights or app messages shown. Photos or a short video can also help explain the problem.
Personal assistance
Still need a helping paw?
PetLink support is available 24/7. Include your order number, product name, and a clear description so the team can assist you efficiently.