From connected feeders to travel safety essentials, every PetLink order is handled with care and supported by clear delivery updates from checkout to your door.
Packed for the everyday adventures pets make better.
At a Glance
Simple terms. No shipping surprises.
PetLink keeps delivery straightforward so you can focus on the smart products that make feeding, tracking, training, hygiene, and travel easier.
Free shipping
Standard shipping is included at no extra cost on every PetLink order.
3–5 business days
Most orders are prepared and delivered within three to five business days.
Tracking included
When carrier tracking becomes available, the details are sent to the email used at checkout.
Clear updates
Order confirmations and delivery progress help you know what is happening at each stage.
Order Journey
From your cart to your companion.
A clear four-stage journey keeps your order moving and gives you useful information along the way.
01
Order received
Your purchase details and delivery address are recorded, and an order confirmation is sent by email.
02
Careful preparation
Your items are prepared for shipment with product size, shape, and safe handling in mind.
03
Carrier handoff
After the carrier accepts the parcel, tracking begins updating as the package travels.
04
Doorstep delivery
Most PetLink orders arrive within three to five business days from the date of purchase.
Business days exclude weekends and U.S. federal holidays. Severe weather, carrier disruptions, unusually high order volume, and remote delivery areas may occasionally affect the estimate.
Tracking
Follow the route, one scan at a time.
Tracking is designed to keep you informed without adding extra steps to your day.
1
Check your shipping email
Once tracking is issued, you will receive the carrier name, tracking number, and a way to view progress.
2
Allow the first scan
A new label may need up to 48 hours to show movement after the carrier receives the parcel.
3
Review carrier updates
Delivery timing can change as the parcel moves through local hubs, especially during weather events or holidays.
Delivery visibility built for peace of mind.
Delivery Details
Built around real homes and real routines.
Whether the order supports feeding time, home monitoring, outdoor tracking, or safer travel, these details help delivery go smoothly.
United States deliveryOrders ship to eligible addresses within the United States, subject to carrier service availability.
Address accuracyReview the apartment number, unit, street, city, state, and ZIP code before completing checkout.
Split shipmentsItems may arrive in separate parcels. Each shipment can receive its own tracking details at no added shipping cost.
Safe drop-offCarrier delivery practices vary by location. Monitor tracking when a parcel is scheduled to arrive.
Prepared with the product in mind.
Product-aware packingPackaging choices reflect the size and handling needs of the item inside.
Carrier-ready labelingClear delivery information supports accurate routing through the carrier network.
Progress visibilityEmail updates connect your order confirmation with the delivery journey.
Delivery Help
When delivery needs a little extra care.
Start with the step that matches your situation. Keeping your order number nearby helps the support process move faster.
Address change
Act as soon as possible
Address changes are not guaranteed after an order enters processing or has been handed to the carrier.
Delayed scan
Allow the network to update
Tracking may pause between hubs. Check again after 48 hours for the next carrier scan.
Marked delivered
Check nearby drop-off points
Review entrances, mail areas, household members, neighbors, and any delivery photo or carrier note.
Damaged parcel
Keep the packaging
Photograph the outer box, shipping label, internal packing, and affected item before discarding anything.
PetLink support is available 24/7.
Share your order number, the email used at checkout, and a concise description of the issue. For damaged deliveries, include clear photos so the team can review the situation efficiently.
PetLink805 ChristieOttawa, IL 61350, United Statessupport@petlink.lol+1 (618) 555-0173Contact PetLink Support
Shipping FAQ
Quick answers before the box arrives.
How much does shipping cost?
Standard shipping is free on every PetLink order. There is no minimum purchase requirement for free standard delivery.
When should my order arrive?
Most orders are prepared and delivered within three to five business days from the purchase date. Weekends, U.S. federal holidays, severe weather, carrier disruptions, and remote delivery areas can occasionally extend the estimate.
How will I receive tracking details?
Tracking information is sent to the email address used at checkout after the carrier accepts the parcel and tracking becomes available.
Why has my tracking not updated yet?
New labels can take up to 48 hours to display a carrier scan. Tracking may also pause while a parcel travels between facilities, even when it remains in transit.
Can items from one order arrive separately?
Yes. Products may ship in separate parcels because of size, handling needs, or fulfillment location. Separate shipments remain eligible for free shipping and may receive different tracking numbers.
Can I change my delivery address?
Request an address correction as soon as possible. A change cannot be guaranteed after processing begins or after the parcel enters the carrier network.
What should I do if a parcel is marked delivered but missing?
Check all entrances, mail areas, household members, neighbors, carrier notes, and any delivery photo. Some carriers scan parcels shortly before final drop-off, so allow until the end of the delivery day before requesting help.
What should I do with a damaged delivery?
Keep the item and all packaging. Take clear photos of the shipping label, outer carton, internal packing, and damage, then use the support option above with your order number and details.
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