Label Created
The shipment details were sent to the carrier. The first physical scan may not appear immediately.
PetLink Delivery Desk
Your order, on the move.
Follow your PetLink delivery from dispatch to doorstep. Enter the tracking number from your shipping confirmation email to view the latest carrier updates.
- Free shipping on every order
- 3–5 business day delivery
- 24/7 customer support
Smart pet essentials, headed home.
Live Carrier Lookup
Where is your package?
Use the tracking number shown in your shipping confirmation. Carrier activity may take up to 24–48 hours to appear after dispatch.
01 — The Journey
From click to doorstep.
Each delivery moves through a clear sequence. Your tracking page will show the latest carrier scan and the next expected step.
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01
Order confirmed
Your order has been received and its details are being checked for preparation.
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02
Prepared with care
Your smart pet products are being prepared, packed, and readied for carrier collection.
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03
Carrier collected
A tracking number is activated once the carrier receives and scans your package.
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04
In transit
Your package moves through the carrier network toward your local delivery facility.
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05
Delivered
Your order reaches the delivery address entered during checkout.
02 — Status Guide
Read every update.
Carrier language can be brief. These common statuses explain what is happening behind each scan.
In Transit
The package is moving through sorting facilities and may travel without a new scan between locations.
Out for Delivery
The package has reached the local route and is scheduled to arrive at your address that day.
Delivered
The carrier recorded the delivery. Check the stated location, entrance, mailbox, or safe-drop area.
03 — Delivery Day
Ready for arrival.
A few simple checks help your smart feeder, tracker, safety device, or pet-care essential reach you without delay.
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Review the latest scan
Check the carrier page on delivery day for route updates, timing changes, or delivery instructions.
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Keep the entrance accessible
Make sure gates, porches, reception areas, and designated safe-drop locations are easy to reach.
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Check nearby delivery points
If marked delivered, look around entrances, mail areas, side doors, building reception, and household safe places.
04 — Quick Answers
Tracking FAQs.
Useful answers for delayed scans, delivery timing, multiple packages, and other common order-tracking questions.
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email sent after your package is dispatched. Check your inbox and spam or promotions folders if you do not see it.
Why does my tracking number show no activity?
A shipping label can be created before the carrier completes its first physical scan. Please allow 24–48 hours after receiving your shipping confirmation for the first update to appear.
How long does PetLink delivery take?
Standard delivery is generally 3–5 business days. Carrier conditions, severe weather, public holidays, remote locations, and address issues can occasionally affect the estimated arrival date.
Why has the tracking status stopped changing?
Packages can travel between carrier facilities without receiving a scan at every stop. Tracking normally updates again when the shipment reaches the next processing point or local delivery facility.
My order says delivered, but I cannot find it. What should I do?
Check all entrances, the mailbox, building reception, parcel lockers, side doors, garages, and any safe-drop location. Ask other household members or nearby neighbors, and allow until the end of the delivery day because some carrier scans appear shortly before arrival.
Can one order arrive in multiple packages?
Yes. Some orders may be separated to help products move safely and efficiently. When this happens, each shipment can have its own tracking number and delivery date.
Can I change my address after ordering?
Address changes are time-sensitive and may not be possible after dispatch. Request help as soon as possible and include your order number, full name, and the correct delivery address.
Still looking for your order?
The PetLink support team is available 24/7. Include your order number and tracking number so the team can review your delivery efficiently.
support@petlink.lol
+1 (618) 555-0173
805 Christie, Ottawa, IL 61350, United States